Dedicated Telephone & Email Address
BML provides seamless “white-label” services to its newspaper and media-group partners. A dedicated telephone number will be available for each partner’s SMB clients. When SMB clients call BML’s Customer Service Department, the telephone will be answered to convey that the SMB client has reached the partner’s Digital Services Support Department. Similarly, when BML’s Customer Service Department communicates with each partner’s SMB clients, email originates from an email address designating the digital services support group. Further, every email that is sent from BML’s Customer Service Department will be copied to the appropriate sales representative and to the partner’s designated staff member, keeping everyone apprised of all communication.