Superb Customer Service
We believe there is no substitute for outstanding customer service, which is a top priority at BML. BML’s digital support team is available every step of the way to support your SMB clients. The process begins with a welcome email and a follow-up welcome call within 48 hours of receipt of the client’s purchase order. From that moment, communication is dynamic and constant with every customer, newspaper and media-group partner. All email correspondence from BML’s Customer Service Department is copied to the sales representative of record and the designated individual for each newspaper’s management team. BML’s digital support team’s work is never done; that’s why we have team members available 24 hours a day, 7 days a week and 365 days a year. An emergency contact procedure is in place for all urgent inquiries. If clients need top-level assistance, BML management is readily available to assist its customer service representatives to provide whatever support is required for every SMB client as needed.